Refund policy

Return Policy

Thank you for shopping with Strong Brave Hopeful! We aim to ensure you are completely satisfied with your purchase. Because our products are custom-made, there are certain conditions for returns and exchanges. Please review our policy below.

1. Damaged or Defective Items

If you receive a damaged or defective item, we’ll replace it at no cost. Please reach out to us within 7 days of receiving your order with:

• Photos of the item showing the damage or defect
• A clear image of the item’s packaging Once approved, a replacement order will be shipped to you at no extra cost.

2. Wrong Item/Size Received

If you receive the wrong item or size, please contact us within 7 days of receipt. We will verify the error and send a replacement if it is confirmed to be incorrect due to our error.

3. Customer-Initiated Returns (Size Issues, Change of Mind)

Since our products are made-to-order, we cannot offer exchanges or refunds for items ordered in the wrong size or if you simply change your mind. Please check the size guides available on each product page to ensure the correct fit.

4. Return Process

To start a return or replacement request, please email us at [your email address]. Include your order number and photos (if required). We will respond within 48 hours to assist with the next steps.

5. Refunds

If your return request is approved (for reasons such as damaged, defective, or incorrect items), a refund will be processed to your original payment method within 7–10 business days of confirmation.

6. Cancellations and Changes

All sales are final, and orders cannot be canceled or modified once they are placed. Because each item is custom-made to order, production begins promptly after purchase. We encourage customers to review their order details carefully before completing the checkout process.

For any questions or concerns, feel free to reach out at [your email address] or [your contact page link].

Thank you for understanding and for supporting Strong Brave Hopeful!